FAQs

Essential Registration Dates

When does delegate registration open for the 2018 Festival?
Delegate registration will open soon.

When is the early bird deadline for delegate registrations?
The Super Early Bird rate is applicable until midnight GST, Thursday 14 December 2017 and applies for Full Delegate and Young Creative Passes.

The Early Bird rate is applicable until midnight GST, Thursday 25 January 2018 and applies for Full Delegate, Young Creative and Student Passes.

Is there a registration deadline?
No. Once registration is open, delegates can register up to and throughout the Festival. The last day of the Festival is Tuesday 13 March 2018. The Awards Show takes place on Wednesday 14 March.

How can I collect my badge?
You will be able to collect your badge from the Registration area inside the Festival venue, on Saturday 10 March during pre-registration. Registration opening times are to be confirmed shortly.

Online Bookings

How can I book a pass for the Festival?
Festival passes can be booked online soon. You can also pay in person upon arrival at the Festival.

What are the different passes and how much do they cost?
For all passes and prices, click here.

Can I use my password from the previous year?
Yes, you can use your login and password from the previous year. 

If you have forgotten your password please click on the ‘Forgotten Password’ link and enter the email address you used to create your account. You should then receive an email to reset your password.

I have created an account but haven’t received my password, what should I do?
Please click on Forgotten Password and enter the email address you used to create your account. You should then receive an email to reset your password.

If you do not receive the link, please contact our Registration Team and provide the email address you used to get a password and we will reset it for you.

Is it possible to register more than one delegate before paying or must I pay for each delegate at the same time?
You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to your My Account area and register additional delegates or make changes before paying.

I do not yet know the details of the delegates who will be attending, can I still register them?
If you do not yet know the name of the delegate(s) attending, you can still register them without having to provide any details. 

Once you have the details, you'll be able to update the registration from the Confirmed Bookings section of your My Account area.

Please note that you can make a booking without delegate details until Midnight GST Sunday 25 February 2018, after which it will only be possible to make a booking with the full delegate details. 

When will I receive my final booking confirmation?
In order for your registration to be processed, it is essential that you have paid your registration fee in full (including bank charges if you pay by bank transfer).

If you pay by bank transfer, please email your bank transfer confirmation, including the Order Reference Number (DD/XXX - found in the subject header of your confirmation email), to our Finance Team.

Once we have received payment and we have processed your registration(s), we will send a final booking confirmation email to the booking contact.

I get an error message when trying to register, who can I contact?
Please contact our Registration Team with a description of the steps taken and a screen shot of the error message you received. We will aim to get back to you within 24 hours.

I keep receiving email reminders, what do they mean?
You have started but not completed a delegate registration.

The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the delegate registrations from the Confirmed Bookings section of your My Account area.

What do I do if I require a visa?
Visas are generally required in order to gain entry into the United Arab Emirates.

If you do require a visa, it will be possible to generate a visa invitation letter from the Confirmed Bookings section of your My Account area.

If your name appears differently on your passport to your registration, please contact our Registration Team

Please note we are only able to issue visa invitation letters to registered delegates.

Will I have access to the Awards Show & Dinner?
All delegates (excl. Students) have the option of adding an Awards Seat to your registration, as well as for a companion, for an additional fee. It is also possible to book a Half Awards’ Table (6 Seats) or Full Awards’ Table (12 Seats).

Please note bookings are on a first come, first served basis.

Please also note those attending the Dubai Lynx Awards must be 21 years and over.

For further information, please see here.

Club Passes

What does a Club Pass include?
A Club Pass includes full access to the Festival plus accommodation at the Mina A Salam hotel. You can choose between a Club Pass that includes 3 nights’ or 4 nights’ accommodation. Please see here for options and prices.

Who can purchase a Club Pass?
Those wishing to purchase a Full Delegate, Young Lynx Creative or Young Lynx Marketer will also have the option of choosing between a Club Pass (3 Nights) and Club Pass (4 Nights). Please see here for options and prices.

What happens if I cancel my Club Pass?
We do not issue refunds or credit for cancellations and your hotel reservation will also be cancelled.

Please see our Terms and Conditions for further information.

Young Delegates

Who are eligible for the Young Lynx passes?
The Young Lynx Creative pass is for young professionals aged 30 years or under, born on or after 14 March 1987.

The Young Lynx Marketer pass is for young professionals working for a client company, aged 32 years or under, born on or after 14 March 1985.

For a Young Lynx pass, do I need to upload any documents?
As a Young Lynx you are required to upload proof of age (e.g. a copy of your passport or driving licence) when registering online.

Please note you will not be able to complete your registration without uploading your proof of age.

Please note that Young Lynx registrations are only confirmed once the registration has been processed and approved by the Festival office. Please ensure you meet the criteria before completing the registration.

Students

Who are eligible for the Student pass?
This pass is available to full-time students, aged 25 years or under (born on or after 14 March 1992) and who are not employed/have never been employed in the industry.

For a Student pass, do I need to upload any documents?
You will be required to upload copies of the following documents when registering online:

  • Proof of age (e.g. a copy of your passport or driving licence)
  • Student ID
  • Enrolment letter (confirming you are in full-time education)

Please note you will not be able to complete your registration without uploading your documents.

Please note that Student registrations are only confirmed once the registration has been processed and approved by the Festival office. Please ensure you meet the criteria before completing the registration.

Replacements/Cancellations

How can I cancel a booking?
If you or one of your party are no longer able to attend the Festival, click the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Cancel Delegate. Please make sure you are aware of our cancellation policy before you choose to cancel your booking.

Please see our Terms and Conditions for further information.

Can I receive a refund or credit if I cancel my registration?
We regret that the Festival office will be unable to offer refunds or credits if a delegate registration is cancelled.

However, it is possible to replace a delegate at any time, via the Confirmed Bookings section of your My Account area. 

Please note our cancellations policy also applies to downgrades. Please see our Terms and Conditions for further information.

I cancelled my booking by mistake, is there any way to reinstate it?
Yes. If you wish to reinstate a delegate pass, you can do so by clicking on the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Reinstate Delegate. 

Can I change the name of a registered delegate?
Yes. If you wish to replace a delegate pass, you can do so by clicking on the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Replace Delegate. You will be required to enter the details of the new delegate and click on Save.

At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff.

Please see our Terms and Conditions for further information.

Is there a deadline to make a name change?
Yes. You can make any name changes until Midnight GST Friday 9 March 2018.

Name changes will not be accepted once a badge has been collected.

Upgrades/Downgrades

Can I upgrade/downgrade a delegate pass?
Yes. If you wish to upgrade or downgrade a delegate pass, you can do so by clicking on the Upgrade or Downgrade button on the delegate’s pass from the Confirmed Bookings section and then selecting the pass you wish to change to. 

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

Our cancellation policy applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes. Please see our Terms and Conditions for further information.

Am I entitled to a refund if I downgrade a delegate pass?
Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.

Please see our Terms and Conditions for further information.

How much does it cost to upgrade a delegate pass?
If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

When is the latest I can upgrade/downgrade a delegate pass?
You can upgrade/downgrade a delegate pass up until the last day of the Festival, Tuesday 13 March 2018.

Payments

What currencies are accepted?
Registration fees are in US Dollars or UAE Dirham.  

What methods of payment are accepted?
Delegates can pay prior to the Festival with:

  • VISA/Mastercard/American Express
  • Bank Transfer
  • Cheque

Please note that you can make a bank transfer until Midnight GST Sunday 25 February 2018, after which it will only be possible to choose 'pay with a credit card' or 'pay at the festival' options on online bookings.

Delegates can pay at the Festival with:

  • VISA/Mastercard/American Express
  • Cash

How do I pay by Bank Transfer?
If you have completed your registration by choosing Bank Transfer, our account details are as follows:

Bank details: Emirates NBD, Head Office, Baniyas Road, Deira, P.O. Box. 777, Dubai, UAE

Beneficiary: MOTIVATE PUBLISHING FZ-LLC

Payment in UAE Dirham
Account Number: 1011075647601

IBAN Number: AE190260001011075647601

Swift Code: EBILAEAD 

Payment in US Dollars
Account Number: 1021075647602

IBAN Number: AE270260001021075647602

Swift Code: EBILAEAD 

It is imperative that you cover ALL bank charges; otherwise your registration(s) may be refused.

Please ensure that payment is made in US Dollars or UAE Dirham and arrives at our bank in US Dollars or UAE Dirham.

PLEASE ENSURE THAT YOUR ORDER REFERENCE NUMBER IS QUOTED WHEN MAKING PAYMENT:

Once the transfer has been made, please email proof of payment to our Finance Team, quoting the DD/ order reference number(s) you are paying for.

Please note all invoicing is done post event as per our Terms and Conditions.

Please note that you can make a bank transfer until Midnight GST Sunday 25 February 2018, after which it will only be possible to choose 'pay with a credit card' or 'pay at the festival' options on online bookings.

How do I pay by cheque?
If you have completed your registration by choosing Cheque, please make your cheque(s) payable to:

MOTIVATE PUBLISHING FZ-LLC

Please send cheques to:

Dubai Lynx Awards
Media One Hotel Office Towers 
Level 34 
PO Box 2331 
Dubai

When will I receive my invoice?
Invoices are sent once delegate registration payments have been processed. If you have not received your invoice, please contact the Finance Team.

Accommodation

Our accommodation FAQs will be updated shortly. 

Still need help?

I still need help, how do I contact Dubai Lynx?
You can reach us on our contact us page or call us:

You can email us or call us:

registration@dubailynx.com

UK Office: +44 (0)20 3033 4000
Dubai Office: +971 (0) 4 427 3090