FAQs

Booking Your Pass

When does delegate registration open for the 2020 Festival?

Delegate registration is now open. For all passes and prices, click here.

When is the early bird deadline for delegate registrations?

The Early Bird rate is applicable until Midnight GST 23 January 2020 and applies for Full Delegate, Young Lynx and Student Passes.

Is there a deadline to register?

Once registration is open, delegates can register up to and throughout the Festival. The last day of the Festival is Tuesday 10 March 2020. The Awards Show takes place in the evening on Wednesday 11 March 2020.

Is there a deadline to make a name change on the pass registration?

Yes. You can make any name changes online until Midnight GST Saturday 7 March 2020, however you will still be able to make a name change at the registration area of the Festival, if the badge has not already been collected.

Is there a deadline for making a booking without delegate details?

Please note that you can make a booking without delegate details until Midnight GST Friday 31 January 2020.

When is the latest I can upgrade a delegate pass?

You can upgrade a delegate pass up until the last day of the Festival, Tuesday 10 March 2020.

How and when can I collect my badge?

You can collect your badge onsite at the Festival. The registration area is located in the lobby of the Madinat Arena.

When collecting your badge, due to government requirements, each delegate needs to be issued with a barcode onsite, therefore please allow extra time for badge collection.

**Peak-time for badge collection is Monday 9 March from 9-11am, please allow at least 40 minutes during this time. **Beat the queues and collect your badge for the launch party, during pre-registration on Sunday 8 March – we are open for pre-registration from 4pm-9pm – or arrive early on Monday 9 March when we open at 8am.

Sunday 8 March 16:00 – 21:00 (Pre-registration & launch party only)
Monday 9 March 08:00 – 18:00 (Festival open - peak-time 9-11am, allow extra time)
Tuesday 10 March 08:30 – 18:00 (Festival open)
Wednesday 11 March 12:00 – 16:00 (Awards Ceremony invitation pick up only)

Online Bookings

How can I book a pass for the Festival?

Festival passes can be booked online. You can also pay in person upon arrival at the Festival. Registration opens soon.

Can I use my password from the previous year?

Yes, you can use your login and password from the previous year.

If you have forgotten your password please click on the ‘Forgotten Password’ link and enter the email address you used to create your account. You should then receive an email to reset your password.

I have created an account but haven’t received my password, what should I do?

Please click on 'Forgotten Password' and enter the email address you used to create your account. You should then receive an email to reset your password.

If you do not receive the link, please contact our Registration Team and provide the email address you used to get a password and we will reset it for you.

I get an error message when trying to register, who can I contact?

Please contact our Registration Team with a description of the steps taken, the browser you are using (e.g. Internet Explorer, Chrome or Firefox) and a screen shot of the error message you received. We will aim to get back to you within 24 hours.

What are the different passes and how much do they cost?

For all passes and prices, click here.

Is it possible to register more than one delegate before paying or must I pay for each delegate at the same time?

You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to your My Account area and register additional delegates or make changes before paying.

I do not yet know the details of the delegates who will be attending, can I still register them?

If you do not yet know the name of the delegate(s) attending, you can still register them without having to provide any details.
Once you have the details, you'll be able to update the registration from the Confirmed Bookings section of your My Account area. Click on ‘Modify’ and then ‘Provide Delegate Details’.
Please note that you can make a booking without delegate details until Midnight GST Friday 31 January 2020, after which it will only be possible to make a booking with the full delegate details.

When will I receive my final booking confirmation?

In order for your registration to be processed, it is essential that you have paid your registration fee in full.

If you pay by bank transfer, please email your bank transfer confirmation, including the Order Reference Number (DD/XXX - found in the subject header of your confirmation email), to our Finance Team.

Once we have received payment and we have processed your registration(s), we will send a final booking confirmation email to the booking contact.

I keep receiving email reminders, what do they mean?

You have started but not completed a delegate registration.

The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the delegate registrations from the My Basket section of your My Account area.

What do I do if I require a visa?

Visas are generally required in order to gain entry into the United Arab Emirates.

If you do require a visa, it will be possible to generate a visa invitation letter from the Confirmed Bookings section of your My Account area.

If your name appears differently on your passport to your registration, please contact our Registration Team.

Please note we are only able to issue visa invitation letters to registered delegates.

Will I have access to the Awards Show & Dinner?

All delegates (excl. Students) have the option of adding an Awards Seat to their registration, for an additional fee. It is also possible to book a Half Awards Table (6 Seats) or Full Awards Table (12 Seats).

Please note bookings are on a first come, first served basis.

Please also note those attending the Dubai Lynx Awards must be 21 years and over.

For further information, please see here.

My Dubai Lynx Account

Can I use my password from the previous year?

Yes, you can use your login and password from the previous year.

If you have forgotten your password please click on the Forgotten Password link and enter the email address you used to create your account. You should then receive an email to reset your password.

I have created an account but haven’t received my password, what should I do?

Please click on Forgotten Password and enter the email address you used to create your account. You should then receive an email to reset your password.

If you do not receive the link, please contact our Registration Team.

I get an error message when trying to register, who can I contact?

Please contact our Registration Team with a description of the steps taken, the browser you are using (e.g. Internet Explorer, Chrome or Firefox) and a screen shot of the error message you received. We will aim to get back to you within 24 hours.

Payments

What currencies are accepted?

Registration fees are in US Dollars or UAE Dirham.

Do your prices include tax?

All prices on our website exclude tax, however please note this will be included once you proceed to checkout.

VAT @ 5% will be charged on top of all delegate passes.

Do I need to pay VAT?

Yes, all delegates are required to pay VAT at 5%, on top of the registration fee. This will be added when you proceed to checkout.

What methods of payment are accepted?

Delegates can pay prior to the Festival with:

-VISA/Mastercard
-Bank Transfer
-Cheque

Please note that you can make a bank transfer until Midnight GST Monday 24 February 2020, after which it will only be possible to choose 'pay with a credit card' or 'pay at the festival' for online bookings. The ‘pay at the festival’ option will be available online until Midnight GST Saturday 7 March 2020. Thereafter delegates can register onsite at the Festival.

Delegates can pay at the Festival with:

-VISA/Mastercard
-Cash

How do I pay by Bank Transfer?

If you have completed your registration by choosing Bank Transfer, our account details are as follows:
Bank details: Emirates NBD, Main Branch, Baniyas Road, Deira, P.O. Box. 777, Dubai, UAE

Beneficiary: MOTIVATE PUBLISHING FZ-LLC

Payment in UAE Dirham
Account Number: 1011075647601
IBAN Number: AE190260001011075647601
Swift Code: EBILAEAD

Payment in US Dollars
Account Number: 1021075647602
IBAN Number: AE270260001021075647602
Swift Code: EBILAEAD

It is imperative that you cover ALL bank charges; otherwise your registration(s) may be refused.

Please ensure that payment is made in US Dollars or UAE Dirham and arrives at our bank in US Dollars or UAE Dirham.

PLEASE ENSURE THAT YOUR ORDER REFERENCE NUMBER IS QUOTED WHEN MAKING PAYMENT:

Once the transfer has been made, please email proof of payment to our Finance Team, quoting the DD/ order reference number(s) you are paying for.

Please note all invoicing is done post event as per our Terms and Conditions.

Please note that you can make a bank transfer until Midnight GST Monday 24 February 2020, after which it will only be possible to choose 'pay with a credit card' or 'pay at the festival' options on online bookings.

How do I pay by cheque?

If you have completed your registration by choosing Cheque, please make your cheque(s) payable to:

MOTIVATE PUBLISHING FZ-LLC

Please send cheques to:

Credit Control Team, Motivate Publishing
Media One Hotel Office Towers
Level 33
PO Box 2331
Dubai

How do I know my payment has been received?

Once we have received payment and we have processed your registration(s), we will send a final booking confirmation email to the booking contact.

When will I receive my invoice?

Please note all invoicing is done upon request, post event as per our
Terms and Conditions. If you would like to receive an invoice, please contact the
Finance Team.

Replacements/Cancellations

How can I cancel a booking?

If you or one of your party are no longer able to attend the Festival, click the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Cancel Delegate. Please make sure you are aware of our cancellation policy before you choose to cancel your booking.

Please see our Terms and Conditions for further information.

Can I receive a refund or credit if I cancel my registration?

We regret that the Festival office will be unable to offer refunds or credits if a delegate registration is cancelled.

However, it is possible to replace a delegate, via the Confirmed Bookings section of your My Account area. Please note it will no longer be possible to make a replacement online, from Midnight GST Friday 7 March 2020. At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff. Replacements will not be accepted once a badge has been collected.

Please see our Terms and Conditions for further information.

I cancelled my booking by mistake, is there any way to reinstate it?

Yes. If you wish to reinstate a delegate pass, you can do so by clicking on the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Reinstate Delegate.

Can I change the name of a registered delegate?

Yes. If you wish to replace a delegate pass, you can do so by clicking on the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Replace Delegate. You will be required to enter the details of the new delegate and click on Save.

At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff.

Please see our Terms and Conditions for further information.

Is there a deadline to make a name change?

Yes. You can make any name changes online until Midnight GST Saturday 7 March 2020.

At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff. Replacements will not be accepted once a badge has been collected.

Pass Upgrades

Can I upgrade a delegate pass?

Yes. If you wish to upgrade a delegate pass, you can do so by clicking on the Upgrade button on the delegate’s pass from the Confirmed Bookings section and then selecting the pass you wish to change to.

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

Am I entitled to a refund if I downgrade a delegate pass?

Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.
Please see our Terms and Conditions for further information.

How much does it cost to upgrade a delegate pass?

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

When is the latest I can upgrade/downgrade a delegate pass?

You can upgrade a delegate pass up until the last day of the Festival, Tuesday 10 March 2020.

Festival Pass and Awards Invitation Pick Up

Where do I collect my festival pass/awards invitation from?

You can collect your badge onsite at the festival. The registration area is located in the lobby of the Madinat Arena.

Your badge must be worn at all times in the Madinat Arena and is valid for registered delegates only. Any misuse of badges will result in being denied access to the Festival. Please note that lost or stolen badges will not be replaced.

Please note that lost or stolen invitations cannot be replaced. Access to the Awards & Dinner is not possible without an invitation.

When can I collect my festival pass/awards invitation? 

Sunday 8 March 16:00 – 21:00 (Pre-registration & launch party only)
Monday 9 March 08:00 – 18:00 (Festival open - peak-time 9-11am, allow extra time)
Tuesday 10 March 08:30 – 18:00 (Festival open)
Wednesday 11 March 12:00 – 16:00 (Awards Ceremony invitation pick up only)

Due to government requirements, each delegate needs to be issued with a barcode onsite, therefore please allow extra time for badge collection.

Peak-time for badge collection is Monday 9 March from 09:00-11:00, please allow at least 40 minutes during this time. Beat the queues and collect your badge for the launch party, during pre-registration on Sunday 10 March – we are open for pre-registration from 16:00-19:00 – or arrive early on Monday 11 March when we open at 08:00.

What do I need to have with me in order to collect my badge?

In addition to your confirmation email, you will need a photo ID (passport or driving licence) to collect your badge. It is a good idea to have uploaded your photo on your pass in advance to avoid any delays.

Where can I find my confirmation email?

The confirmation email is sent to the person who registered your pass online. You will need to show this email at the Registration Desk - on your phone, tablet or printed out.

Accommodation

Is accommodation included in the cost of the pass?

Yes if you are Club Pass 3 or Club Pass 4 holder only. Any other pass type does not include accommodation. The festival suggests options for accommodation, however the registration fee is for your delegate registration only.

What does a Club Pass include?

A Club Pass includes full access to the Festival plus accommodation at the Mina A Salam hotel. You can choose between a Club Pass that includes 3 nights’ or 4 nights’ accommodation. Any extension to the Club Pass 3 or Club Pass 4 accommodation will need to be confirmed with the hotel in advance and secured with credit card details.

Can I upgrade my pass to a Club Pass?

Those wishing to have accommodation at Mina A Salam included after they have purchased their pass e.g. Full Delegate, Young Lynx Creative or Young Lynx Marketer will have the option to upgrade to a Club Pass (3 nights) and Club Pass (4 nights). If you wish to upgrade to Club Pass 3 or Club Pass 4 please contact us.

What happens if I cancel my Club Pass?

If you cancel your Club pass please note that the accommodation included will be cancelled automatically. We do not issue refunds or credit for cancellations and your hotel reservation will also be cancelled.

Please see our Terms and Conditions for further information.

When will I get confirmation of my accommodation?

Club Pass holders
Your accommodation included in Club Pass 3 and Club Pass 4 is reserved and your booking confirmation will be received automatically.

Non Club Pass holders
Once you’ve submitted your accommodation request we will send you a confirmation email to let you know that your request has been sent to the hotel. The hotel will then contact you directly to make the booking and complete the payment. Once your reservation is paid for, the hotel will provide you with the booking confirmation.

How and to whom do we pay the deposit?

Deposits must be paid directly to the hotel. Their bank details and accepted methods of payment will be provided by the hotel directly. If they are not, please contact the hotel directly for payment information.

What do I do if I wish to amend my booking?

Any changes to a booking must be communicated to the hotel directly. Please be aware that any changes close to the Festival may incur cancellation charges. For more details please see our accommodation Terms and Conditions.

Do I have to tell the hotel myself if I'd like to cancel my booking, and will I get my deposit refunded?

All requests to cancel a booking must be communicated to the hotel and festival in writing. Please note that accommodation booked as part of your Club Pass 3 or Club Pass 4 is 100% non-refundable. Please check the Terms & Conditions for specific policy information.