FAQs

Essential Registration Dates

Delegate registration will open soon.

The Early Bird rate is applicable until midnight GST, Thursday 25 January 2018 and applies for Full Delegate, Young Creative and Student Passes.

No. Once registration is open, delegates can register up to and throughout the Festival. The last day of the Festival is Tuesday 13 March 2018. The Awards Show takes place on Wednesday 14 March.

You will be able to collect your badge from the Registration area inside the Festival venue, on Saturday 10 March during pre-registration. Registration opening times are to be confirmed shortly.

Online Bookings

Festival passes can be booked online. You can also pay in person upon arrival at the Festival.

For all passes and prices, click here.

Yes, you can use your login and password from the previous year.

If you have forgotten your password please click on the ‘Forgotten Password’ link and enter the email address you used to create your account. You should then receive an email to reset your password.

Please click on 'Forgotten Password' and enter the email address you used to create your account. You should then receive an email to reset your password.

If you do not receive the link, please contact our Registration Team and provide the email address you used to get a password and we will reset it for you.

You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to your My Account area and register additional delegates or make changes before paying.

If you do not yet know the name of the delegate(s) attending, you can still register them without having to provide any details.

Once you have the details, you'll be able to update the registration from the Confirmed Bookings section of your My Account area.

Please note that you can make a booking without delegate details until Midnight GST Sunday 25 February 2018, after which it will only be possible to make a booking with the full delegate details.

In order for your registration to be processed, it is essential that you have paid your registration fee in full (including bank charges if you pay by bank transfer).

If you pay by bank transfer, please email your bank transfer confirmation, including the Order Reference Number (DD/XXX - found in the subject header of your confirmation email), to our Finance Team.

Once we have received payment and we have processed your registration(s), we will send a final booking confirmation email to the booking contact.

Please contact our Registration Team with a description of the steps taken and a screen shot of the error message you received. We will aim to get back to you within 24 hours.

You have started but not completed a delegate registration.

The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the delegate registrations from the Confirmed Bookings section of your My Account area.

Visas are generally required in order to gain entry into the United Arab Emirates.

If you do require a visa, it will be possible to generate a visa invitation letter from the Confirmed Bookings section of your My Account area.

If your name appears differently on your passport to your registration, please contact our Registration Team.

Please note we are only able to issue visa invitation letters to registered delegates.

All delegates (excl. Students) have the option of adding an Awards Seat to your registration, as well as for a companion, for an additional fee. It is also possible to book a Half Awards’ Table (6 Seats) or Full Awards’ Table (12 Seats).

Please note bookings are on a first come, first served basis.

Please also note those attending the Dubai Lynx Awards must be 21 years and over.

For further information, please see here.

Club Passes

A Club Pass includes full access to the Festival plus accommodation at the Mina A Salam hotel. You can choose between a Club Pass that includes 3 nights’ or 4 nights’ accommodation. Please see here for options and prices.

Those wishing to purchase a Full Delegate, Young Lynx Creative or Young Lynx Marketer will also have the option of choosing between a Club Pass (3 Nights) and Club Pass (4 Nights). Please see here for options and prices.

We do not issue refunds or credit for cancellations and your hotel reservation will also be cancelled.

Please see our Terms and Conditions for further information.

Young Delegates

The Young Lynx pass is for young professionals, aged 32 or under (born on or after 14 March 1985).

As a Young Lynx you are required to upload proof of age (e.g. a copy of your passport or driving licence) when registering online.

Please note you will not be able to complete your registration without uploading your proof of age.

Please note that Young Lynx registrations are only confirmed once the registration has been processed and approved by the Festival office. Please ensure you meet the criteria before completing the registration.

Students

This pass is available to full-time students, aged 25 years or under (born on or after 14 March 1992) and who are not employed/have never been employed in the industry.

You will be required to upload copies of the following documents when registering online:

-Proof of age (e.g. a copy of your passport or driving licence)
-Student ID
-Enrolment letter (confirming you are in full-time education)

Please note you will not be able to complete your registration without uploading your documents.

Please note that Student registrations are only confirmed once the registration has been processed and approved by the Festival office. Please ensure you meet the criteria before completing the registration.

Replacements/Cancellations

If you or one of your party are no longer able to attend the Festival, click the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Cancel Delegate. Please make sure you are aware of our cancellation policy before you choose to cancel your booking.

Please see our Terms and Conditions for further information.

We regret that the Festival office will be unable to offer refunds or credits if a delegate registration is cancelled.

However, it is possible to replace a delegate at any time, via the Confirmed Bookings section of your My Account area.

Please note our cancellations policy also applies to downgrades. Please see our Terms and Conditions for further information.

Yes. If you wish to reinstate a delegate pass, you can do so by clicking on the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Reinstate Delegate.

Yes. If you wish to replace a delegate pass, you can do so by clicking on the Modify button on the delegate’s pass from the Confirmed Bookings section and then on Replace Delegate. You will be required to enter the details of the new delegate and click on Save.

At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff.

Please see our Terms and Conditions for further information.

Yes. You can make any name changes until Midnight GST Friday 9 March 2018.

Name changes will not be accepted once a badge has been collected.

Upgrades/Downgrades

Yes. If you wish to upgrade or downgrade a delegate pass, you can do so by clicking on the Upgrade or Downgrade button on the delegate’s pass from the Confirmed Bookings section and then selecting the pass you wish to change to.

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

Our cancellation policy applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes. Please see our Terms and Conditions for further information.

Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.

Please see our Terms and Conditions for further information.

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

You can upgrade/downgrade a delegate pass up until the last day of the Festival, Tuesday 13 March 2018.

Payments

Registration fees are in US Dollars or UAE Dirham.

Delegates can pay prior to the Festival with:

-VISA/Mastercard/American Express (3% processing fee)
-Bank Transfer (USD10/AED36.70 processing fee)
-Cheque

Please note that you can make a bank transfer until Midnight GST Sunday 25 February 2018, after which it will only be possible to choose 'pay with a credit card' or 'pay at the festival' options on online bookings.

Delegates can pay at the Festival with:

-VISA/Mastercard/American Express (3% processing fee)
-Cash

If you have completed your registration by choosing Bank Transfer, our account details are as follows:

Bank details: Emirates NBD, Head Office, Baniyas Road, Deira, P.O. Box. 777, Dubai, UAE

Beneficiary: MOTIVATE PUBLISHING FZ-LLC

Payment in UAE Dirham
Account Number: 1011075647601

IBAN Number: AE190260001011075647601

Swift Code: EBILAEAD

Payment in US Dollars
Account Number: 1021075647602

IBAN Number: AE270260001021075647602

Swift Code: EBILAEAD

It is imperative that you cover ALL bank charges; otherwise your registration(s) may be refused.

Please ensure that payment is made in US Dollars or UAE Dirham and arrives at our bank in US Dollars or UAE Dirham.

PLEASE ENSURE THAT YOUR ORDER REFERENCE NUMBER IS QUOTED WHEN MAKING PAYMENT:

Once the transfer has been made, please email proof of payment to our Finance Team, quoting the DD/ order reference number(s) you are paying for.

Please note all invoicing is done post event as per our Terms and Conditions.

Please note that you can make a bank transfer until Midnight GST Sunday 25 February 2018, after which it will only be possible to choose 'pay with a credit card' or 'pay at the festival' options on online bookings.

If you have completed your registration by choosing Cheque, please make your cheque(s) payable to:

MOTIVATE PUBLISHING FZ-LLC

Please send cheques to:

Dubai Lynx Awards
Media One Hotel Office Towers
Level 34
PO Box 2331
Dubai

Invoices are sent once delegate registration payments have been processed. If you have not received your invoice, please contact the Finance Team.

Accommodation

Yes if you are Club Pass 3 or Club Pass 4 holder only. Any other pass type does not include accommodation. The festival suggests options for accommodation, however the registration fee is for your delegate registration only.

A Club Pass includes full access to the Festival plus accommodation at the Mina A Salam hotel. You can choose between a Club Pass that includes 3 nights or 4 nights accommodation. Please see here for options and prices. Any extension to the Club Pass 3 or Club Pass 4 accommodation will need to be confirmed with the hotel in advance and secured with credit card details.

Those wishing to have accommodation at Mina A Salam included after they have purchased their pass e.g. Full Delegate, Young Lynx Creative or Young Lynx Marketer will have the option to upgrade to a Club Pass (3 Nights) and Club Pass (4 Nights). Please see here for options and prices.

If you cancel your Club pass please note that the accommodation included will be cancelled automatically. We do not issue refunds or credit for cancellations and your hotel reservation will also be cancelled.

Please see our Terms & Conditions for further information.

Club Pass holders
Your accommodation included in Club Pass 3, Club Pass 4 is reserved and your booking confirmation will be received automatically.

Non Club Pass holders
Once you’ve submitted your accommodation request we will send you a confirmation email to let you know that your request has been sent to the hotel. The hotel will then contact you directly to make the booking and complete the payment. Once your reservation is paid for, the hotel will provide you with the booking confirmation.

Deposits must be paid directly to the hotel. Their bank details and accepted methods of payment will be provided by the hotel directly. If they are not, please contact the hotel directly for payment information.

Any changes to a booking must be communicated to the hotel directly. Please be aware that any changes close to the Festival may incur cancellation charges. For more details please see our accommodation Terms & Conditions.

All requests to cancel a booking must be communicated to the hotel and festival in writing. Deposits may be refunded according to the cancellation policy of each hotel, but please check the Terms & Conditions on our website for specific policy information.

Still need help?

You can reach us on our contact us page or call us:

You can email us or call us:

registration@dubailynx.com

UK Office: +44 (0)20 3033 4000
Dubai Office: +971 (0) 4 427 3090