FAQs

Dubai Lynx 2022

When did the Dubai Lynx Awards Ceremony take place? 

Dubai Lynx 2022 took place as an in-person Awards Ceremony on Wednesday 16th March 2022.

Where will the Awards Ceremony take place?

The Awards Ceremony took place at Dubai Opera house. Dubai Opera house is one of the most prestigious venues in the Middle East, with the size of the venue allowing extensive health and safety measures to be put in place.

What safety protocols are in place regarding COVID-19?

Dubai Lynx is committed to the health, safety and security of all its Guests, staff and suppliers. We adhere to all rules and regulations set out by Government authorities, including Department of Tourism and Commerce Marketing (DTCM), Dubai Economic Department (DED), Dubai Health Authority (DHA) and Dubai Municipality (DM) to ensure the health and safety of everyone at our events in the post COVID-19 world.

Attendees will need to provide proof that you have been vaccinated against Covid-19 14 days prior to the Awards Ceremony or proof of a negative test taken within 72 hours of arriving. You can find more information here.

How can I receive more information throughout the year?

If you wish to be on our mailing list, you can sign up for our newsletter here.

For all other questions.

You can get in touch with the Dubai Lynx team here or call us on +44 20 3033 4000.

Bookings for the 2022 Awards Ceremony

I already have a booking from 2020/2021 which was transferred to this year, is it valid for the 2022 Awards Ceremony

Already have a booking you couldn’t use in 2020 or 2021? You’ve got options, don’t worry. Please contact the Delegates Team to hear more about your booking for Dubai Lynx 2022.

Can I change the name on my 2020/2021 booking?

Yes, in the case that the original 2020/2021 Guest is unable to attend the Awards Ceremony, you can change the name on the booking.

To do so, hover over the booking from the My Orders section of your My Account area, clicking on Options and then Replace Guest.

Book with Confidence

What if I can't travel?

We know that the past year has changed the way we plan for the future, and we want you to book with confidence, knowing that Dubai Lynx has you covered if the unexpected occurs.

If you make your Awards Booking and you find yourself in any of the below scenarios in the 14 days before the Awards Ceremony, we’ll be happy to move your Awards Booking to the next edition of the Awards Ceremony so you can have peace of mind that it won’t go to waste.

• The country you live in closes its borders to international travel;
• The country you live in issues advice not to travel to the United Arab Emirates;
• The state or country you live in imposes a quarantine on those returning from travel abroad.
• There’s a further lockdown phase in the state or country you live in.

We'd also be happy to help you transfer your Invitation to a colleague or client if you prefer.

For full terms and conditions, please take a look at our T&Cs.

Online Bookings

How can I book an invitation for the Awards Ceremony?

Award Bookings can be booked online here.

Can I use my password from the previous year?

Yes, you can use your login and password from the previous year.

If you have forgotten your password please click on the Forgotten Password link and enter the email address you used to create your account. You should then receive an email to reset your password.

I have created an account but haven’t received my password, what should I do?

Please click on Forgotten Password and enter the email address you used to create your account. You should then receive an email to reset your password.

If you do not receive the link, please contact our Delegates Team and provide the email address you used to get a password and we will reset it for you.

I get an error message when trying to register, who can I contact?

Please contact our Delegates Team with a description of the steps taken, the browser you are using (e.g. Internet Explorer, Chrome or Firefox) and a screen shot of the error message you received. We will aim to get back to you within 24 hours.

What are the different options for the Awards Ceremony and how much do they cost? 

For all passes and prices, click here.

Is it possible to register more than one delegate before paying or must I pay for each delegate at the same time?

You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to your My Account area and register additional delegates or make changes before paying.

I do not yet know the details of the delegates who will be attending, can I still register them?

You will need to provide the details of the Guest(s) attending in order to register them.

It will be possible to make a name change free of charge up until 20:00 GMT (midnight GST) Tuesday 15 March 2022.

From 20:01 GMT (00.01 GST) on Wednesday 16th March, it will no longer be possible to make a name change.

When will I receive my final booking confirmation?

In order for your registration to be processed, it is essential that you have paid your registration fee in full.

If you pay by bank transfer, please email your bank transfer confirmation, including the Order Reference Number (DD/XXX - found in the subject header of your confirmation email), to our Finance Team.

Once we have received payment and we have processed your registration(s), we will send a final booking confirmation email to the booking contact.

I keep receiving email reminders, what do they mean?

You have started but not completed a registration.

The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the delegate registrations from the My Basket section of your My Account area.

What do I do if I require a visa?

Visas are generally required in order to gain entry into the United Arab Emirates.

If you are unsure whether a visa is necessary for your travel to the United Arab Emirates, please check with the Embassy of the United Arab Emirates in your country or find out by searching here.

If you do require a visa, it will be possible to generate a visa invitation letter from the Confirmed Bookings section of your My Account area.

If your name appears differently on your passport to your registration, please contact our Delegates Team.

Please note we are only able to issue visa invitation letters to registered Guests.

Payments

What currencies are accepted?

Registration fees are in US Dollars or UAE Dirham.

Do your prices include tax?

All prices on our website exclude tax, however please note this will be included once you proceed to checkout.

VAT @ 5% will be charged on top of all delegate passes.

Do I need to pay VAT?

Yes, all delegates are required to pay VAT at 5%, on top of the registration fee. This will be added when you proceed to checkout.

What methods of payment are accepted?

Guests can pay prior to the Awards Ceremony with:

  • VISA/Mastercard
  • Bank Transfer
  • Cheque

Please note that you can make a bank transfer until 20:00 GMT (midnight GST) Wednesday 2 March 2022, after which it will only be possible to choose 'pay with a credit card' or 'pay at the event' for online bookings. The 'pay at the event' options will be available online until 20:00GMT (midnight GST) Tuesday 15 March 2022

Guests can pay at the Awards Ceremony with:

  • VISA/Mastercard
  • Cash
How do I pay by Bank Transfer?

If you have completed your registration by choosing Bank Transfer, our account details are as follows:
Bank details: Emirates NBD, Main Branch, Baniyas Road, Deira, P.O. Box. 777, Dubai, UAE

Beneficiary: MOTIVATE PUBLISHING FZ-LLC

Payment in UAE Dirham
Account Number: 1011075647601
IBAN Number: AE190260001011075647601
Swift Code: EBILAEAD

Payment in US Dollars
Account Number: 1021075647602
IBAN Number: AE270260001021075647602
Swift Code: EBILAEAD

It is imperative that you cover ALL bank charges; otherwise your registration(s) may be refused.

Please ensure that payment is made in US Dollars or UAE Dirham and arrives at our bank in US Dollars or UAE Dirham.

PLEASE ENSURE THAT YOUR ORDER REFERENCE NUMBER IS QUOTED WHEN MAKING PAYMENT:

Once the transfer has been made, please email proof of payment to our Finance Team, quoting the DD/ order reference number(s) you are paying for.

Please note all invoicing is done post event as per our Terms and Conditions.

Please note that you can make a bank transfer until 20:00 GMT (midnight GST) Wednesday 2 March 2022, after which it will only be possible to choose 'pay with a credit card’, or 'pay at the event' options on for online bookings.

How do I pay by cheque?

If you have completed your registration by choosing Cheque, please make your cheque(s) payable to:

MOTIVATE PUBLISHING FZ-LLC

Please send cheques to:

Credit Control Team, Motivate Publishing
Media One Hotel Office Towers
Level 33
PO Box 2331
Dubai

How do I know my payment has been received?

Once we have received payment and we have processed your registration(s), we will send a final booking confirmation email to the booking contact.

When will I receive my invoice?

Please note all invoicing is done upon request, post event as per our
Terms and Conditions. If you would like to receive an invoice, please contact the
Finance Team.

Replacements/Cancellations

Can I receive a refund or credit if I cancel my registration?

We regret that we will be unable to offer refunds or credits if an Awards Seat or Awards Table is cancelled.

We know that the past year has changed the way we plan for the future, and we want you to book with confidence, knowing that Dubai Lynx has you covered if the unexpected occurs.

If you make your Awards Booking and you find yourself in any of the below scenarios in the 14 days before the Awards Ceremony, we’ll be happy to move your Awards Booking to the next edition of the Awards Ceremony so you can have peace of mind that it won’t go to waste.

• The country you live in closes its borders to international travel;

• The country you live in issues advice not to travel to the United Arab Emirates;

• The state or country you live in imposes a quarantine on those returning from travel abroad; or

• There’s a further lockdown phase in the state or country you live in.

We'd also be happy to help you transfer your Invitation to a colleague or client if you prefer.

For full terms and conditions, please take a look at our T&Cs.

It is possible to replace a Guest, via the Confirmed Orders section of your My Account area. Please note it will no longer be possible to make a replacement from 20:01 GMT (00.01 GST) on Wednesday 16th March.

Can I change the name of a registered Guest?

Yes. If you wish to make a name change, you can do so by hovering over the booking from the My Orders section of your My Account area, click on Options and then click Replace Guest. You will be required to enter the details of the new Guest and click on Save.

Is there a deadline to make a name change?

Yes. You can make any name changes online until 20:00 GMT (midnight GST) Tuesday 15 March 2022.

From 20:01 GMT (00.01 GST) on Wednesday 16th March, it will no longer be possible to make a name change.

Upgrades

Can I upgrade/downgrade a booking?

You will be able to upgrade a booking via the My Orders section of your My Account area. You will need to go to the Confirmed Orders section, click on Options and select Change Order. From there you can select the option you would like to upgrade to and your booking will move back to your Pending Orders section. To complete your upgrade, you will need to proceed to checkout in order to pay the difference.

To downgrade a booking, please contact us. Please note our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded bookings.

Am I entitled to a refund if I downgrade a booking?

Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded bookings.

How much does it cost to upgrade a booking?

If you decide to upgrade a booking, you will only have to pay for the difference.

When is the latest I can upgrade/downgrade a booking?

You can upgrade/downgrade a booking pass up until the last day of the Awards Ceremony, Wednesday 16th March 2022.

Awards Invitation Pick Up

Where do I collect my Awards Invitation?

Information about collecting your awards invitation, including opening times, will be updated on this page closer to the Awards Ceremony.

Still need help? Get in touch

Registration help

Email the Delegates Team here.

Call the Delegates team on +44 20 3033 4000.

How can I receive more information throughout the year?

If you wish to be on our mailing list, you can sign up for our newsletter here.

For all other questions

You can get in touch with the Dubai Lynx team here or call us on +44 20 3033 4000.